Reference

Policies That Protect Your Account

At 0re, our legal framework is built around transparency — you know exactly what data we hold, how your account operates, and what protections apply to you under…

Terms of ServicePrivacy PolicyCookie PolicyAccount ConditionsData Retention Rules

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Jurisdiction and Account Conditions

0re Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms govern the relationship between 0re and you as an account holder, and they apply in full wherever local law permits access to this platform. Indian accounts transact via UPI, Paytm, and PhonePe — these payment rails are subject to the same account-level terms as

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all other activity on your account. By opening an account, you confirm that you have read and accepted these terms in their entirety. We reserve the right to update policies with advance notice posted to this page; continued use of your account after a policy update
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constitutes acceptance. If you disagree with any change, you may close your account at any time by contacting support. Eligibility is determined by local law, and it is your responsibility to ensure that participating is lawful in your jurisdiction before proceeding.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

For any question about these terms, data requests, or account-level disputes, our policy support team is available around the clock. Raise a formal request through any of the three channels below and we will respond within the timeframe required by applicable law.

Team online

Email Policy Team

Send your legal query or data-access request to our dedicated policy inbox. We acknowledge all submissions within 24 hours and provide a substantive reply within 7 business days as required by applicable law.

Live Chat Support

Connect with a support agent directly through the in-platform chat window. Live chat is staffed around the clock and can escalate formal legal requests to the compliance team on your behalf in real time.

Account Help Centre

The Help Centre hosts up-to-date copies of all current policies, including our full Terms of Service and Privacy Policy. You can submit a formal query or data-correction request through the Help Centre form without leaving your account.

HOW WE HANDLE DATA

Security, Retention and Your Data Rights

We handle your personal data with the same rigour we apply to account security. Here is precisely how each area works, so you are never left guessing about what we store, how…

Data We Collect

We collect account registration details, transaction records including UPI and Paytm references, device identifiers, and session logs. We do not sell or share this data with third-party advertisers under any circumstances.

Cookie Policy

We use strictly necessary cookies to keep your session active and preference cookies to remember your language and lobby settings. You can manage cookie preferences from the settings panel in your account at any time.

Account Security

Account access is protected by password hashing and optional two-factor authentication via SMS or an authenticator app. Suspicious login attempts trigger an automatic lock and an email alert sent to your registered address.

Data Retention Period

Transaction and account records are retained for the period required by applicable financial and gaming regulations in your jurisdiction. After that period, identifying details are anonymised and aggregate records may be kept for internal reporting.

Request Access or Corrections

You have the right to request a copy of all personal data we hold about you, and to ask us to correct any inaccuracies. Submit your request via the Help Centre form or the policy email address and we will respond within 7 business days.

Account Closure and Erasure

Closing your account triggers a data-review process. Where law permits, we will erase identifying information from active systems within 30 days. Regulatory retention obligations may require us to keep transaction records for a longer period.

Common Legal and Policy Queries

Below are the questions we hear most often about our terms, data practices, and account rights. If your question is not covered here, our policy team is reachable through the contact paths listed above.

Applicable law depends on your jurisdiction. By using the platform where local law permits, you agree that any dispute will be handled under the governing law stated in the full Terms of Service, which is available in the Help Centre.

Yes. Submit a data-access request through the Help Centre form or our policy email. We will compile and send you a full copy of your account data within 7 business days of receiving a verified request.

You can update basic details like your phone number or address directly in your account settings. For changes to identity documents or legal name, contact our policy team with supporting documentation and we will process the correction promptly.

Transaction data including UPI, Paytm, and PhonePe references is retained for the period required by applicable financial regulations in your jurisdiction. After the required window, identifying details are anonymised in our systems.

Once you close your account we begin a data-review process. Identifying data is removed from active systems within 30 days where law permits. Regulatory obligations may require us to retain transaction records for a specified period beyond closure.

Email our policy inbox with your account details and a description of the dispute. We acknowledge all formal disputes within 24 hours and provide a written resolution within the timeframe required by applicable law in your region.

We do not sell your data to advertisers. We may share data with payment processors like UPI networks and fraud-prevention services strictly to operate your account. Any such sharing is covered in our full Privacy Policy in the Help Centre.

Policies That Protect Your Account

Reach Us on Policy Matters

Email Policy Team

Live Chat Support

Account Help Centre

Security, Retention and Your Data Rights

Data We Collect

Cookie Policy

Account Security

Data Retention Period

Request Access or Corrections

Account Closure and Erasure

Common Legal and Policy Queries

01 Which law governs my account and these terms?

02 Can I see all the personal data 0re holds about me?

03 How do I correct inaccurate information on my account?

04 How long does 0re keep my transaction records?

05 What happens to my data if I close my account?

06 How do I raise a formal dispute about a policy decision?

07 Do you share my data with third parties?

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